General terms and conditions

Terms of use

1. Introduction

These terms and conditions are valid as from 1st January 2014.  This agreement is entered into per individual order.
The client should always read the general terms and conditions of sale online before placing an order on the site. In order to finalise the transaction, he explicitly accepts them without reservations when placing an order.

All orders placed online with Domaine des Hautes Fagnes, situated at Ovifat, Rue des Charmilles 67, hereinafter referred to as Domaine des Hautes Fagnes, will be governed by the present Terms and Conditions of Sale, which will apply to the exclusion of all other terms and conditions. 
Domaine des Hautes Fagnes reserves the right to change these Terms and Conditions of Sale at any time by publishing a new version on this site. Each order placed after the publication by Domaine des Hautes Fagnes of the new version of its Terms and Conditions of Sale constitutes acceptance of the latter. 

2. Product information

It is possible to book one or several rooms for one or more nights, subject to availability of the rooms online.
Several types of gift vouchers can also be purchased on this site. 
They are valid for one year as from the month in which they are ordered.

3. Order

The person placing the order is considered solely responsible for the booking and payment thereof, even if the order is placed on behalf of a third party.
All vouchers and stays offered by Domaine des Hautes Fagnes are described as comprehensively as possible and in good faith on the website of Domaine des Hautes Fagnes.

We offer you several ways of placing your order :  
- via the Internet on our web site 
- by phone at 080/44 69 87
- by fax at  080/44 69 19
- by mail via

On the same day we will automatically confirm receipt of your order by e-mail.
For stays at the hotel, you will subsequently receive an e-mail containing the full data of the order, as well as the expected delivery date and the total amount of the order.
If you have ordered gift vouchers, you will receive them automatically with the confirmation e-mail.
When placing an order you must provide Domaine des Hautes Fagnes with all the relevant information that will be requested from you. The proper performance of the obligations of Domaine des Hautes Fagnes is subject to good communication by the client, in due time, of all the data required for preparation and/or personalization. 

An invoice can be provided if it is requested at the time of the order, but only by e-mail, phone or fax.

The buyer explicitly agrees to provide correct, up-to-date and complete data in the identification form on the site when ordering vouchers. 

Domaine des Hautes Fagnes reserves the right, when it has reasonable grounds to believe that the information provided is inaccurate, incomplete or outdated, to refuse or cancel the requested transaction. 

These data can be retained in order to guarantee the proper provision of services by Domaine des Hautes Fagnes. 

4. Prices

Domaine des Hautes Fagnes reserves the right to change prices at any time and to cancel a contract that contains writing errors. Domaine des Hautes Fagnes undertakes to apply the current rates that are indicated on the site at the time of your order. Prices shown are inclusive of VAT and are payable by the buyer.

5. Payment

The price for stays and vouchers can be paid online by VISA, MasterCard credit cards or by Maestro. Online payment by credit card is made via the secured system of Ogone, which allows the encryption of your bank data during transmission over the network. All payment transactions are processed automatically via a secure server. The personal data thus exchanged are illegible and therefore unusable by third parties. Your financial data are exchanged only between Ogone and the relevant financial institutions. Domaine des Hautes Fagnes has no access to your confidential data. These exchanges are made using secure protocols. When you are asked to enter your credit card number, you can check from your browser that you are in a secure area. These areas are identified by their addresses, which begin with https and contain “” and by a closed padlock or key at the bottom of your browser.
For reservations of stays or vouchers made by e-mail, phone or fax, payment can be made by either VISA, MasterCard or by Maestro, or by bank transfer or Net Banking. The order of a voucher can be cancelled if it is not paid within one month.
In case of bank transfer or Net Banking, the processing of the order is subject to receipt of the payment by Domaine des Hautes Fagnes; in case of payment by Visa or MasterCard, the order is subject to the authorization received from Bank Card Company.

6. Delivery

Two delivery methods are available.
1. Electronic delivery  or delivery by post for orders placed via Ogone : you will receive confirmation of your stay within 24 hours or your voucher will automatically be attached to the confirmation e-mail.
If an error has occurred while sending the e-mail, do not hesitate to call the reservations department at 080/44 69 87.
2. Electronic delivery or delivery by post for all orders placed by e-mail, phone or fax.
Domaine des Hautes Fagnes cannot be held liable for loss or theft occurring during or after dispatch.
The delivery date is given by way of indication only and cannot give rise to any compensation if it is not respected.

7. Right of withdrawal. Satisfaction or refund


The buyer has the right to communicate to Domaine des Hautes Fagnes, by registered post, that he withdraws from the purchase contract without having to pay a compensation or having to state a reason for the cancellation, provided that he does so within 7 days following the day after receipt of the vouchers. Domaine des Hautes Fagnes reserves the right to refuse returned vouchers.
Vouchers are in any case returned at the consumer's risk.
Only vouchers addressed to : Domaine des Hautes Fagnes , Rue des Charmilles 67,4950 Ovifat  will be accepted.
If the vouchers are returned in the prescribed manner, Domaine des Hautes Fagnes will reimburse the price of the products returned within 30 days following receipt of the returned products. Postage is at your expense. 

8. Privacy protection

Domaine des Hautes Fagnes respects and protects your privacy. 

We appreciate the trust you place in us, and all personal information you provide will be treated with the utmost care and with complete confidentiality. We collect personal information in order to be able to process your requests as quickly and easily as possible. This information will also be used to propose personalised services that will reflect your tastes and preferences. This information can also be used by Domaine des Hautes Fagnes for marketing purposes and can be made available to third parties that are contractually bound to Domaine des Hautes Fagnes. 
Domaine des Hautes Fagnes respects the Belgian law of 8 December 1992 on the protection of privacy in relating to the processing of personal data, as amended by the law of 11 December 1998 transposing the European Directive of 24 October 1995.  This law stipulates that the consent of the person concerned must be obtained before collecting personal data concerning this person; that personal data must be relevant, appropriate and accurate; and that they must be collected for specific, explicit and legitimate purposes. The person whose personal data are collected must have the right to inspect and correct the data free of charge.

9. Force majeure

Domaine des Hautes Fagnes will make every possible effort to meet its obligations, but cannot be held liable for delays or non-delivery caused by circumstances beyond its control such as strikes, labour interruption, war, natural disasters or other events that prevent the production, transport or delivery of products. 

10. Contents

Domaine des Hautes Fagnes creates its database and web site with the utmost care. However, Domaine des Hautes Fagnes does not guarantee the accuracy of the information. The user is also aware that the information given is subject to change without notice. Therefore, Domaine des Hautes Fagnes does not assume any responsibility for the contents of the site or the use that may be made thereof. In case links are created with other sited, for instance by means of a search tool, Domaine des Hautes Fagnes can not be held responsible for the existence and the contents of these other sites. 

11. Intellectual rights

The texts, the database containing the published data, the creation of pages, photographs and illustrations remain the private property of Domaine des Hautes Fagnes, its suppliers or other third parties with which Domaine des Hautes Fagnes has concluded agreements. Therefore, any copy, publication, reproduction or other use, in any form whatsoever, is prohibited without the prior written consent of Domaine des Hautes Fagnes. Any violation may result in civil or criminal prosecution. 

The registration and upload in a database of the information contained in the web site of Domaine des Hautes Fagnes, as well as any related services, are expressly forbidden.

12. Applicable law and jurisdiction.

The relationship between the buyer and Domaine des Hautes Fagnes is exclusively governed by Belgian law. Any disputes between the parties fall under the jurisdiction of the Courts of Verviers.